Location: Central Mass Area

Reports to: Director of Peer Run Respites

Position Type: Full-Time / Part-Time/Per Diem

Job Summary

Interested in a rewarding career opportunity supporting others through their most challenging times? Are you someone who has lived experience with trauma, substance use recovery, or mental health and want to share your experiences with others on their healing journey? Are you a great listener and communicator? If you answered “yes,” then this position may be a fit for you.

The Peer Run Respite Advocate (PRA) will support the daily operations of the Peer Run Respite. They offer peer support for each guest. The PRA is available to instill hope, support wellness and demonstrate that healing is a self-determined process. PRA model and utilize trauma informed techniques and tools, help guests set goals and engage in community and social events.

The purpose of Peer Respite is to support individuals experiencing emotional distress and other life challenges while avoiding hospitalization or other, more invasive interventions. The PRA will offer trauma-informed peer support that is directed by the core values of the recovery and survivor movements and the mission of Kiva Centers. The PRA will operate with the ultimate goal of empowering each individual to find their own path to self- healing. To that end, they may offer direct support in a variety of ways and settings, including peer support and assistance with forms at Kiva Centers, other community locales, in-home visits, group facilitation and phone support. The specific duties held as a Peer Run Respite Advocate may vary depending on the type of work performed (group vs. individual, etc.).

Location: Traveling within the state (Massachusetts)

Reports to: Mobile Peer Respite Coordinator

Position Type: Full-Time / Part-Time

Position Summary

Kiva Centers is seeking compassionate and experienced Advocate to join our Mobile Peer Respite team. In this role, you will provide peer support to individuals navigating mental health and recovery challenges across the state. This is a part-time position with mileage reimbursement. You will need to travel across Massachusetts, supporting individuals in their homes or communities.

Key Responsibilities

• Provide one-on-one peer support to individuals experiencing emotional distress, mental health crises, or other wellness challenge using trauma-informed, person-centered approaches.
• Travel to various locations throughout Massachusetts, from Boston to the Berkshires, to meet with people in need of support.
• Facilitate and maintain a supportive, non-judgmental space for individuals to share their experiences.
• Collaborate with local community organizations and services to assist individuals in accessing necessary resources.
• Support individuals to apply for LIHEAP, food assistance, DMH services or other supports as requested
• Uphold the CPS Code of ethics and values of self-determination, confidentiality and mutuality in all interactions.
• Maintain timely and accurate documentation (including timesheets) in line with Kiva Centers policies.
• Approach recovery through a holistic lens that includes financial, physical, emotional, intellectual, social, environmental, spiritual and occupational well-being.
• Commitment to honoring diverse pathways to healing, recognizing that there is no one-size-fits-all approach to recovery and well-being.
• Demonstrated skill in having conversations around suicide, self-harm, trauma, grief and other sensitive topics.
• Participate in supervision, team meetings, and ongoing professional development.
• Complete the Certified Peer Specialist (CPS) training within one year of hire (if not already certified).

Qualifications

• Lived experience with mental health challenges, trauma, substance use recovery, and/or navigating emotional distress.
• Commitment to obtaining the Massachusetts Certified Peer Specialist (CPS) certification within one year of hire.
• Reliable transportation and ability to travel throughout Massachusetts, including from Boston to the Berkshires.
• Ability to work independently and manage a flexible schedule.
• Strong interpersonal communication and active listening skills.
• Understanding of trauma-informed care, cultural humility, and peer support values.
• Familiarity with Massachusetts mental health resources is preferred.
• Bilingual applicants strongly encouraged to apply

Location: Kiva Worcester

Reports to: Director of RLC

Position Type: Full-Time

Job Summary

Peer Facilitator Coordinator coordinates training, scheduling and supervision of all Peer Facilitators to make certain they are able to ensure safety, promote effective communication, and model self-advocacy for group members.  The PFC makes sure the Peer Facilitators conduct meetings in a trauma-informed way in accordance with the CMRLC Guiding Principles and Values, focusing on fostering topics around recovery, resilience, and self-empowerment.

The PFC works in collaboration with other CMRLC staff, supporting with the overall staffing and running of the CMRLC.

The PFC is preferably multi-lingual and multi-cultural and uniquely positioned to understand and assist Peer Facilitators to establish and advertise meeting thorough the community.

Principle Duties and Responsibilities

• Trains, schedules and supervises all Peer Facilitators.
• Ongoing participation and monitoring of all Kiva peer support meetings.
• Coordinates logistical support for other Kiva trainings and workshops.
• Oversees creation of monthly meeting calendars as well as the tracking of the meetings reportable data.
• Will work collaboratively to establish new support groups and address groups that are not meeting performance expectations.
• Responsible to establish and coordinate meetings in different areas.
• Is involved with community agencies such as CHNA and meeting host sites.
• Respond to suggestions and complaints about groups promptly, effectively and in a trauma informed way.

Minimum Qualifications

• Education and/or Experience
  • Lived experience with a mental health diagnosis, extreme states and/or trauma required.
  • Experience in Peer Support and group management/coordination
  • Be a Certified Peer Specialist or actively working on becoming certified.
  • Multi-lingual / multi-cultural preferred.
  • Ability to work in different environments including libraries, hospitals, and others
  • Computer skills
  • Ability to review budgets for meetings.
• Abilities
  • Access to reliable transportation (with access to an individual vehicle preferred).
  • Ability to act as an advocate and empower individuals to take leadership in their own recovery.
  • Ability and willingness to share own recovery story in an open and skillful manner.
• Attributes
  • Safe and approachable, including when under pressure.
  • Respectful of and compassionate toward other people’s thoughts, behaviors, ideas, and needs.
  • Self-aware and able to take responsibility for own mistakes, successes, weaknesses, and strengths, as well as being willing to seek support when needed.
  • Optimistic and confident in approach and outlook.
  • Curious and open to all perspectives, with a focus on staying up to date with Peer Support and developments in the Recovery movement.

Location: Online

Reports to: Director of CPS Program

Position Type: Per Diem

Role Overview

Purpose

• Deliver high-quality Certified Peer Specialist material through in training group facilitation
• Support the development of new peer specialists in the workforce
• Foster a supportive and collaborative learning environment
• Strengthen the peer workforce through education and mentorship

Key Responsibilities

• Facilitate assigned training breakout groups using approved materials
• Prepare with co-trainers and participate fully in related training sessions
• Maintain familiarity with all CPS modules
• Participate in team meetings, debriefs, and ongoing communication
• Familiarity with Zoom

Approach

• Grounded in lived experience and recovery-oriented values
• Adaptable while maintaining fidelity to curriculum
• Supportive, engaging, and inclusive learning style
• Uphold professionalism, time management, and reliability

Location: Kiva Centers – Soteria House, Las Cruces, New Mexico

Reports to: Executive Leadership

Position Type: Full-Time / Part-Time

Position Summary

The Licensed Mental Health Counselor (LMHC) supports the Soteria House through a non-coercive, relationship-based approach grounded in the principles of the Soteria model. This role is not a traditional clinical position, but rather integrates clinical knowledge within a peer-led, trauma-informed, and minimally medicalized environment.

The LMHC provides supportive counseling, consultation, and guidance to staff and guests while respecting autonomy, lived experience, and non-clinical approaches to care.

This job does NOT require the candidate to have lived experience with mental health, substance use, and/or history of trauma.

Key Responsibilities

Supportive Counseling & Engagement

• Provide voluntary, person-centered counseling support to guests
• Utilize trauma-informed and non-pathologizing approaches
• Support guests in meaning-making and emotional processing

Integration with Soteria Model

• Uphold non-coercive, relationship-based care
• Avoid clinical hierarchy and maintain peer-aligned approach
• Respect guest autonomy and self-determination

Staff Consultation & Support

• Provide guidance to staff on mental health presentations
• Participate in reflective team meetings
• Support staff in navigating complex emotional situations

Risk & Safety Support

• Assist in assessing and responding to distress
• Support development of non-coercive safety plans
• Help determine when external services may be appropriate

Documentation & Compliance

• Maintain appropriate documentation consistent with program requirements
• Support alignment with New Mexico regulations as applicable

Systems Navigation

• Assist guests in accessing external behavioral health resources if desired
• Provide referrals and coordination support

Qualifications

• Licensed Mental Health Counselor (LMHC or equivalent) in New Mexico
• Experience with trauma-informed care and community-based mental health
• Strong alignment with recovery-oriented and non-coercive approaches

Preferred Qualifications

• Experience in peer-led or alternative mental health settings
• Familiarity with Soteria or similar models

Core Competencies

• Strong interpersonal and relational skills
• Cultural humility and commitment to equity
• Ability to work in peer-led environments

Position Impact

Supports guests and staff in maintaining a safe, supportive, and non-coercive environment while integrating clinical knowledge in alignment with Soteria principles.

Location: Central Massachusetts

Reports to: Chief Operating Officer

Position Type: Full Time

Position Summary

The Director of Quality Management is responsible for leading the development, implementation, and oversight of Kiva Centers’ quality management and performance improvement systems across Recovery Learning Communities (RLCs) and Peer-Run Respite programs.

This role ensures that services are recovery-oriented, trauma-informed, peer-led, and compliant with Massachusetts Department of Mental Health (DMH) standards, including 104 CMR 28 where applicable. The Director will oversee data systems, program evaluation, and continuous quality improvement (CQI) processes, while supporting program teams to translate data into meaningful improvements in service quality, access, and participant outcomes.

This job does NOT require the candidate to have lived experience with mental health, substance use, and/or history of trauma.

Key Responsibilities

Quality Management & Compliance

• Develop and oversee Quality Management (QM) and Continuous Quality Improvement (CQI) plans
• Ensure compliance with DMH standards (104 CMR 28)
• Lead audits and prepare for site visits

Data, Evaluation & Performance Monitoring

• Track program participation, utilization, and outcomes
• Analyze data and produce reports

Continuous Quality Improvement

• Lead CQI initiatives using structured models
• Improve service delivery and accessibility

Program Evaluation

• Evaluate RLC and peer run respite services
• Use data to inform program improvements

CLAS, Equity & Cultural Responsiveness

• Integrate CLAS principles
• Address disparities in access and outcomes

Training & Capacity Building

• Train staff on quality practices and compliance
• Promote a learning culture

Qualifications

• Bachelor’s degree required (Master’s preferred)
• 5+ years in quality management or behavioral health
• Knowledge of recovery-oriented systems and DMH standards

Core Competencies

• Commitment to peer values and recovery
• Strong analytical and communication skills

Position Impact

Ensures high-quality, compliant, and equitable peer-run services across Kiva Centers.

Location: Kiva Centers – Soteria House, Las Cruces, New Mexico

Reports to: Executive Leadership / Program Director

Position Type: Part-Time / Consultant

Position Summary

The Medical Director (Psychiatrist) serves in a consultative role to support the safe and effective operation of Kiva Centers’ Soteria House in Las Cruces, New Mexico. This role provides psychiatric insight and guidance while fully respecting the non-coercive, relationship-based, and minimally medicalized approach of the Soteria model.

The Medical Director does not function as a primary clinician within the home, but instead supports staff and leadership by offering expertise related to altered states, psychosis, emotional distress, and mental health system navigation. The role is grounded in a humanistic, recovery-oriented, and rights-based approach.

This job does NOT require the candidate to have lived experience with mental health, substance use, and/or history of trauma.

Key Responsibilities

Clinical Consultation (Non-Directive)

• Provide consultation on psychosis, distress, and trauma-informed approaches
• Support non-pathologizing frameworks

Support of the Soteria Model

• Uphold non-coercive, relationship-based care
• Protect guest autonomy and dignity

Medication Consultation

• Provide education on medications when requested
• Support voluntary decision-making

Risk & Safety Consultation

• Guide staff on managing acute distress
• Support non-coercive safety planning

Staff Support & Reflective Practice

• Participate in case consultations
• Provide training on trauma-informed engagement

Systems Navigation

• Advise on local behavioral health systems
• Support voluntary care pathways

Policy & Program Consultation

• Review policies for alignment with Soteria principles

Role Boundaries

• No direct clinical care
• No mandated treatment
• No override of peer-based model

Qualifications

• Licensed Psychiatrist (NM eligible)
• Experience with psychosis and community-based care

Core Competencies

• Non-hierarchical collaboration
• Respect for lived experience
• Strong consultation skills

Position Impact

Supports safe, ethical, and innovative Soteria operations while maintaining fidelity to its principles.

Location: Kiva Worcester

Reports to: Director of RLC

Position Type: Full Time/Part Time

Job Summary

The Peer Support Worker will provide trauma-informed peer support that is directed by the core values of the recovery movement and the mission of the Recovery Learning Community. The PSW will operate with the ultimate goal of empowering each individual to find their own path to recovery.  To the end, they may provide direct support in a variety of ways and settings, including face to face support and phone support.  The PSW will ensure that members at Kiva are being engaged throughout the day, that meetings are occurring as scheduled, that facilitators are logging meeting tracking information, and calls are being answered and forwarded to the proper people in a timely fashion.

Principle Duties and Responsibilities:

• Role Modeling & Leadership
  • The PSW will share their own recovery story, including points of self-empowerment and successful community living, in group and/or individual support settings.
  • The PSW will model coping, self-help and self-advocacy techniques that may include wellness management tools such as the Wellness Recovery action Plan (WRAP).
  • The PSW will represent the Kiva Centers in a positive light.
  • The PSW will promote engagement and the empowerment of the Kiva community in taking ownership of the Kiva growth and support offered.
• Advocacy
  • The PSW will empower individuals supported in any complaint filing processes and will act as an advocate as needed.
• Information Sharing
  • The PSW will share information about all community resources, including other peer-run groups, housing and benefit resources, and community events.
  • The PSW will remain up-to-date on current resources and knowledge of the recovery movement by attending trainings and readings related articles and/or books as available.
  • The PSW will work with the Kiva team to help get the word out about the Kiva Centers to other providers and people in the community.
  • The PSW will take part in building the Kiva database of information and resources.
• Collaboration
  • The PSW will be available to provide consultation and/or training to individuals in the community or working in traditional treatment settings.
  • The PSW will participate in Kiva meetings as scheduled and take part in determining the overall direction and policies of the Kiva Centers.
• Support
  • The PSW will prioritize creating and supporting a welcoming atmosphere.
  • The PSW will prioritize openness and helpfulness and will avoid saying “I don’t know,” without following up or offering opportunities to brainstorm together.
  • The PSW will provide trauma-sensitive support in a variety of settings and by using listening skills and empowering the individual supported in problem solving skills as needed.
  • The PSW will provide support to the individual as needed to connect with other supports in their community, including-in some cases-visiting other resources with the individual to help them get acquainted.
• General
  • The PSW will value the individual’s right to privacy and keep information confidential within the team.
  • The PSW will complete administrative tasks as required including timesheets, basic documentation, etc.
  • The PSW will be responsible for responding to requests for information and phone calls in a timely fashion.
  • Other duties as assigned by supervisor.

Minimum Qualifications:

• Education and/or Experience:
  • Lived experience with a mental health diagnosis, extreme states and/or trauma required.
  • Certified Peer Specialist training preferred. New hires are required to pass the Certified Peer Specialist training within 1 year of hire.
  • Some experience in Advocacy or Peer Support preferred.
• Abilities:
  • Access to reliable transportation (with access to your own vehicles preferred).
  • Bilingual/Bicultural in English and American Sign Language or Spanish a big plus.
  • Ability to act as an advocate and empowering individuals to take leadership in their own recovery.
  • Ability and willingness to share own recovery story in an open and skillful manner.
• Attributes:
  • Safe and approachable, including when under pressure.
  • Respectful of and compassionate toward other people’s thoughts, behaviors, ideas, and needs.
  • Self-aware and able to take responsibility for own mistakes, successes, weaknesses, and strengths, as well as being able and willing to seek support when needed.
  • Optimistic and confident in approach and outlook.
  • Curious about and open to all perspectives, with a focus toward keeping up-to-date with information about Peer Support and developments in the Recovery movement.

Location: Traveling within the state (Massachusetts)

Reports to: Director of RLC

Position Type: Full Time

Position Summary

The Outreach Coordinator is an on-site, relationship-focused role responsible for representing Kiva Centers across the Commonwealth and strengthening connections between Kiva and community-based health and human service partners. This position plays a key role in welcoming new community members into Kiva’s Recovery Learning Community (RLC) and ensuring Kiva is a visible, trusted, and accessible resource within the broader behavioral health and reentry ecosystem.

The Outreach Coordinator serves as a primary point of contact helping to connect individuals to Kiva’s peer-run supports and programming and serves as an ambassador representing the organization to other agencies, hospitals, or places of natural community gathering. This role centers hospitality, relationship-building, and community presence, both at Kiva Centers and out in the community. The Outreach Coordinator is supervised by the Kiva Centers Recovery Learning Community Director.

Essential Responsibilities

1. Represent Kiva Centers to hospitals, community behavioral health centers, reentry programs, and other health and community agencies across the Commonwealth
2. Serve as a primary outreach and relationship contact for external partners to connect individuals to the Recovery Learning Community
3. Actively welcome and engage new community members through in-person connection, events, and daily hospitality within the RLC
4. Actively support the growth of the Recovery Learning Community by identifying, engaging, and welcoming potential new members
5. Support and attend outreach events, open houses, and community events to increase awareness of Kiva Centers’ services.
6. Conduct flyering and in-person outreach to build community visibility and connection.
7. Research and identify wellness, recovery, reentry, and community-based events where Kiva Centers should have a presence, including conferences, resource fairs, hospital- or community-hosted events, grassroots gatherings, and culturally specific community events.
8. Collaborate with the Kiva Centers Recovery Learning Community (RLC) Director to establish and monitor Key Performance Indicators (KPIs) related to outreach and engagement efforts. This includes tracking outreach activities, number of new community members engaged or referred, growth in relationships with hospitals and community partners, increased awareness and understanding of Kiva Centers’ programs and services, and other measurable indicators that reflect both reach and depth of community connection.
9. Build and maintain authentic relationships that reflect Kiva’s values of peer support, cultural humility, and trauma-informed care
10. Support workforce development pathways by helping connect community members to Certified Peer Specialist training

Qualifications

Education:  Certified Peer Specialist preferred.

Experience:  Five (5) or more years of experience in a similar position.  Lived experience with mental health, substance use recovery or trauma healing required. Experience working with diverse populations highly desirable.

Knowledge, Skills, and Abilities: 

• Knowledge and skills of planning in a collaborative manner.
• Planning, implementing and evaluating peer services, supports and training.
• Knowledge of state mental health system and the role of Certified Peer Specialists in the workforce.

Physical Requirements

• Ability to sit for long periods of time
• Ability to use office equipment

Benefits

Full-time employees are eligible for medical, dental, life insurance and vacation and sick leave after successful completion of the introductory period of ninety (90) days.

Equal Employment Opportunity

The Transformation Center provides equal opportunity for all persons seeking employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.

Location: Kiva Centers – Soteria House, Las Cruces, New Mexico

Reports to: Soteria House Coordinator

Position Type: Full Time/Part Time

Want to make a real difference every day? As a Peer Advocate at Soteria House, you’ll provide hope, stability, and support to adults navigating psychosis or altered states. This people-centered role lets you foster a trauma-informed environment, empower Guests, and help them discover recovery outside traditional hospitalization. Compassion, patience, and a desire to help others are all you need to make a meaningful impact.

About Soteria House

Soteria House, located in Las Cruces, NM, is a peer-supported, community-based boarding home, accommodating up to 5 individuals, with the primary goal of reducing reliance on psychiatric hospitalization by offering a healing-centered, relationship-driven environment that promotes autonomy, recovery, and reintegration into community life. By centering lived experience and peer support, Soteria House seeks to interrupt cycles of hospitalization and recidivism while creating sustainable pathways to wellness.

Position Summary

Peer Advocates (Certified Peer Specialist Workers) provide peer-to-peer support for Guests of Soteria House. Using lived experience, trauma-informed practices, and recovery principles, Peer Advocates build supportive relationships, model recovery strategies, and assist Guests in navigating both daily living and community integration. This role works under the direct supervision of the House Manager, with oversight from the House Director.

Key responsibilities

Peer support and advocacy

• Share lived recovery experience to instill hope and demonstrate that healing is possible.
• Provide trauma-informed peer support in both group and one-on-one settings.
• Empower Guests to identify personal goals, build coping skills, and increase self-determination.
• Assist Guests in self-advocacy and navigating healthcare or community services as requested.
• Promote an environment of dignity, respect, and mutual empowerment.

Guest engagement and support

• Welcome and orient new Guests to Soteria House, ensuring they feel safe and supported.
• Support Guests in accessing resources such as peer groups, housing, benefits, and wellness programs.
• Help maintain a safe, respectful, and recovery-focused environment in the home.
• Offer practical supports (transportation, appointments, or resource navigation) as needed.

Collaboration and teamwork

• Work under the guidance of the House Manager and in collaboration with other Peer Advocates and staff.
• Attend staff meetings, trainings, and professional development opportunities.
• Communicate Guest needs, concerns, and progress with the House Manager while maintaining confidentiality.
• Uphold the mission and values of Soteria House in all interactions.

General duties

• Support daily household upkeep and maintain a clean, safe environment.
• Complete documentation, timesheets, and incident reports in compliance with state and organizational standards.
• Uphold resident rights, confidentiality, and privacy at all times.
• Respond promptly and respectfully to Guest requests and staff communications.

Requirements

• At least 18 years of age.
• High school diploma or equivalent.
• Certified Peer Specialist (CPS), or willingness to obtain certification within 12 months of hire.
• Personal lived experience with trauma, mental health recovery, and/or substance use recovery.
• Compliance with employee abuse registry requirements (8.370.8 NMAC).
• Compliance with incident reporting and investigation requirements (8.370.9 NMAC).
• Successful completion of background check and caregiver criminal history screening pursuant to 8.370.5 NMAC.
• Ability to communicate effectively with Guests in the language they understand.
• Commitment to maintaining a workplace free from the influence of alcohol or illegal substances.
• Familiarity with recovery principles, trauma-informed care, and peer-support values.
• First, second, and third shifts available

Preferred qualifications

• Bilingual (English/Spanish).
• Experience in peer support, advocacy, or residential settings.
• Completion of WRAP (Wellness Recovery Action Plan) or other peer-support trainings.
• Familiarity with Intentional Peer Support (IPS), Trauma-Informed Peer Support (TIPS), or Alternatives to Suicide (ATS) models.

Personal qualities

• Compassionate, respectful, and approachable.
• Willingness to share personal recovery story in a skillful and supportive way.
• Team-oriented yet capable of working independently.
• Professional, dependable, and accountable.
• Optimistic, flexible, and recovery-focused outlook.