Location: Traveling within the state (Massachusetts)

Reports to: Director of RLC

Position Type: Full Time

Position Summary

The Outreach Coordinator is an on-site, relationship-focused role responsible for representing Kiva Centers across the Commonwealth and strengthening connections between Kiva and community-based health and human service partners. This position plays a key role in welcoming new community members into Kiva’s Recovery Learning Community (RLC) and ensuring Kiva is a visible, trusted, and accessible resource within the broader behavioral health and reentry ecosystem.

The Outreach Coordinator serves as a primary point of contact helping to connect individuals to Kiva’s peer-run supports and programming and serves as an ambassador representing the organization to other agencies, hospitals, or places of natural community gathering. This role centers hospitality, relationship-building, and community presence, both at Kiva Centers and out in the community. The Outreach Coordinator is supervised by the Kiva Centers Recovery Learning Community Director.

Essential Responsibilities

1. Represent Kiva Centers to hospitals, community behavioral health centers, reentry programs, and other health and community agencies across the Commonwealth
2. Serve as a primary outreach and relationship contact for external partners to connect individuals to the Recovery Learning Community
3. Actively welcome and engage new community members through in-person connection, events, and daily hospitality within the RLC
4. Actively support the growth of the Recovery Learning Community by identifying, engaging, and welcoming potential new members
5. Support and attend outreach events, open houses, and community events to increase awareness of Kiva Centers’ services.
6. Conduct flyering and in-person outreach to build community visibility and connection.
7. Research and identify wellness, recovery, reentry, and community-based events where Kiva Centers should have a presence, including conferences, resource fairs, hospital- or community-hosted events, grassroots gatherings, and culturally specific community events.
8. Collaborate with the Kiva Centers Recovery Learning Community (RLC) Director to establish and monitor Key Performance Indicators (KPIs) related to outreach and engagement efforts. This includes tracking outreach activities, number of new community members engaged or referred, growth in relationships with hospitals and community partners, increased awareness and understanding of Kiva Centers’ programs and services, and other measurable indicators that reflect both reach and depth of community connection.
9. Build and maintain authentic relationships that reflect Kiva’s values of peer support, cultural humility, and trauma-informed care
10. Support workforce development pathways by helping connect community members to Certified Peer Specialist training

Qualifications

Education:  Certified Peer Specialist preferred.

Experience:  Five (5) or more years of experience in a similar position.  Lived experience with mental health, substance use recovery or trauma healing required. Experience working with diverse populations highly desirable.

Knowledge, Skills, and Abilities: 

• Knowledge and skills of planning in a collaborative manner.
• Planning, implementing and evaluating peer services, supports and training.
• Knowledge of state mental health system and the role of Certified Peer Specialists in the workforce.

Physical Requirements

• Ability to sit for long periods of time
• Ability to use office equipment

Benefits

Full-time employees are eligible for medical, dental, life insurance and vacation and sick leave after successful completion of the introductory period of ninety (90) days.

Equal Employment Opportunity

The Transformation Center provides equal opportunity for all persons seeking employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.